OUR PRACTICE
Get to Know Us a Bit Better
At Southlands Family Doctors, we’re committed to providing you and your loved ones with exceptional care in a compassionate and friendly atmosphere. Located in South Penrith, Southlands Family Doctors is known to be the best Medical Center in the area. We believe that our patients deserve the best care, and we make an effort to make sure you always feel welcome and at ease.
Whether you’re coming in for a simple checkup or a more complex treatment regimen, our dedicated team of health practitioners has the skills and resources to manage all your health needs. We can’t wait to help you feel better today.
BULK BILLING
If you hold a valid Medicare card, we offer bulk billing for eligible procedures. That means no out-of-pocket costs for most general visits.
For patients without Medicare, our fees are $80 for a standard consultation and $110 for a long consultation.
FULL PRACTICE FEES
If you are unable to provide your Medicare card or the information on it, you will be charged a practice fee. However, you can receive a full refund from a Medicare office.
We also charge practice fees on your consultation day for overseas visitors, work injury patients, CTP claims and expired Medicare cardholders.
TELEPHONE CALLS TO YOUR DOCTOR
Our doctors are normally very busy with patients and cannot return phone calls. If the matter is urgent, please call 000 or head to the nearest emergency room. Otherwise, please come in and see your doctor at your next convenience. The practice does not accept requests over the telephone for prescriptions, referrals and pathology results. You are required to return to the Practice to consult your Doctor to receive these.
TEST RESULTS
It is preferred that patients return to discuss test results with the doctor face to face to protect patient confidentiality and to ensure that the results are explained properly
OFFER FEEDBACK OR FILE A COMPLAINT
Please offer us suggestion or feedback through our suggestion box located at the reception’s counter. Please ask the receptionist for further help if you would like to write a letter of complaint..
PRIVACY
We take your privacy seriously. It is our policy to ensure your confidentiality is safeguarded according to the national Privacy Act.